After preparing two weeks, Firday was my exam day! The followings are my mistakes in preparing ITIL Service Support exam:

  • Mistake 1- Focusing on ITIL in isolation. If you are planning to prepare for the exam, I strongly suggest you to think more about your experiences and try to apply your ITIL's knowledge to your organization.
  • Mistake 2-Not Memorizing main actions for each step of ITIL's processes activities.
  • Mistake 3-Not Exploring every statements of the case study about IT departments.
  • Mistake 4-Analyzing the contents in other than IT manager's prespective. Keep in mind that it is a management exam.Try to focus on both management challenges and consideration and IT risks.